Manzoor Hussain: Senior Business Analyst & Certified AWS Solutions Architect Associate

Delivering projects on time and within budget

Career History

Personal Summary

A very well qualified seasoned professional with substantial industry skills, experience and certifications as a Senior Business Analyst, Agile Project Manager, Scrum Master and recently certified as an AWS Solutions Architect Associate.

An accomplished and fluent communicator with strong problem solving and decision making skills. A self-motivated individual with a track record of successfully completing projects on time and within budget. Actively seeking a position as a Senior/Lead Business Analyst, Product Owner or (Agile) Project Manager.

Education and Qualifications

Certificates in:

Engineering Systems Computing and Control (BEng Hons)
AWS Solutions Architect Associate (AWS SAA)
AWS Certified Cloud Practitioner (AWS CCP)
Agile Project Management Foundation & Practitioner (APMG)
Certified Scrum Master (CSM)
Modelling Business Processes (BCS)
Requirements Engineering (BCS)
Business Analysis Practice (BCS)
Foundation Business Analysis (BCS)

Key Competencies and Skills

Business Analysis Processes/Practice
Business Requirements Engineering
Customer Relationship Management
Agile/Scrum Methodology
Jira, Confluence & Trello
Business Modelling

Change Management
Supply Chain Management
End-to-End Customer Journeys
Target Operating Model (TOM)
Lean, Six Sigma
Project Management (Prince2)

Working as a Senior member of the ASDA Tech team, alongside enterprise & solution architects to ensure business requirements (User Stories, Acceptance Criteria, Use Cases) are written, developed, tested, then clearly reflected within the technical design. Map the ‘As Is’ and ‘To Be’ business processes to introduce GEEK Autonomous Mobile Robots (AMRs) within a new Distribution Centre.

Managed 2 weddings start to finish
Flipped a few properties
Travelled to far flung places
Studying Artificial Intelligence (AI), Machine Learning (ML) in AWS and GCP
Working knowledge of the following:
- Generative Artificial Intelligence (GenAI)
- Artificial Intelligence (AI)
- Machine Learning (ML)
- Large Language Models (LLMs)
- Data Engineering Technologies
11 January 2024 - Passed the AWS Certified Solutions Architect Associate (AWS SAA) Exam
29 September 2023 – Passed the AWS Certified Cloud Practitioner (AWS CCP) Exam

Conducted scoping exercises to define project boundaries, objectives & deliverables involving preparation, inviting stakeholders, setting agendas, conducting meeting, documenting & attaining sign-off.
Conducted comprehensive diagnostics assessment of current ‘AS IS’ manufacturing process, systems and data analysis to identify areas of improvement and opportunities to create key value for automation.
Identified, drew out, discussed and agreed location of automation processes within the new distribution centre.
Drew End-to-End Business process maps for the ‘AS IS’ and the ‘TO BE’ for the end-to-end automation processes using a variety of modelling and analysis tools, methods and standards.
Prepared and presented business case, project plans, roadmap priortised by value, reporting requirements and weekly project progress to support the development and implementation of automation.
Worked with retail supply chain and logistics business to elicit, analyse, scope, prioritise and document functional, non functional, and Technological Requirements for automation from each stakeholder.
Worked with Enterprise Architects, Solution Architects, IT Programme and Project Managers to ensure that the agreed requirements are reflected in the technical design, processes are mapped and User Stories are created.
Worked with Business Customers (Manhattan, UKIL, GEEK) to define and ensure development of three levels of automation reporting for BAU and dual site migration of items and dashboard requirements.
Supported the migration of customer and product data from one distribution centre to another. Following migration, analysed and validated data for accuracy. Escalated the process for any inaccuracies. Ensured data migration was properly documented and saved appropriately.
Worked with both internal technical Teams and External Vendors to ensure that the solution adequately meets the automation requirements.
Worked with the QA External Testing Teams (TCS) to ensure adequate System Testing, System Integration Testing, End-to-End Functional Testing, User Acceptance Testing, Operational Acceptance Testing and Volume Performance testing is carried out at each Geek, UKIL and Manhattan Systems level of automation.
Created Business Impact Assessment (BIA) that defines all P1s (Priority 1s) to be documented in the Service Review confluence document.
Reported on business and policy constraints and benefits for proposed autonomous manufacturing services in requirements gathering, recording associated risks / mitigation and decisions throughout the lifecycle.

July 2023 to Present

June 2022 to June 2023

Senior Business Analyst (Contract Inside IR35) – ASDA Supply Chain and Logistics (Leeds)

Senior Business Analyst (Permanent) – Itch Petcare (Leeds)

April 2021 to 2 June 2022

Working as a Senior member of the Tech team, alongside Product, Marketing and Warehouse to develop an end-to-end solution that comprises developing the retail website and ensuring the products are delivered on time.

Defined the project scope for project boundaries, objectives, deliverable and attained sign-off after agreement.
Developed Target Operating Models (TOMs) for expansion of business into Europe and the Americas.
Developed omnichannel retailing strategies providing shoppers a unified experience across all channels and touchpoints on mobile devices, online marketplaces and social media.
Created ‘AS IS’ and ‘TO BE’ requirements (using INVEST) and business process maps (using BPMN 2.0).
Created business requirements as User Stories, Acceptance Criteria and Solution task list for development.
Used Trello and Azure DevOps to create and priortise the Product and Sprint Backlogs.
Headed up Daily Standups to discuss what was done yesterday, what getting done today and any blockers.
Headed up the 3-amigos/backlog refinement sessions with the Product Owner, Backend Developer and Quality Assurance Tester to ensure requirements are clearly defined, correctly split, and fully understood.
Deployed completed Dev work onto testing environments for testing and sign-off prior to deploying onto Prod.
Headed up Sprint Review meetings with Product Owner to demonstrate completed Minimum Viable Product (MVP) of the sprint.
Headed up Sprint Retro meetings to determine what went well, what didn’t go well, and what needs changing for the next sprint.
Created concise test scenarios and test scripts for each area of the website to be tested.
Created wireframes showing the different customer journeys with reference to the product they are purchasing.

October 2019 to August 2020

Business Analyst (Contract Inside IR35) – Data Communications Company (Manchester)

Liaised with Ofgem regarding their reporting, analytical requirements and technical solution.
Conducted requirements elicitation, defined user stories, acceptance criteria, use cases etc. for the reports.
Created and documented Traceability Matrix so the requirements can be traced back to business objectives.
Created concise test scenarios and test scripts using the business requirements as a basis.
Carried out regulatory impact assessment and gap analysis.
Provided training and mentorship support for end users including training documentation and support materials.
Delivered reports within client set deadlines and industry standard timescales.

Managed DCC’s Switching Programme with Ofgem to develop the reports for faster switching on different switching outcomes, e.g. successful switches, rejected switches, objected switches, etc. Managed with the Service Providers who will develop, securely transport and publish the reports on the portal at the right frequencies.

April 2019 to July 2019

Business Analyst/Customer Journey Developer (Contract) – Royal Bank of Scotland (Edingurgh)

Worked with the Auto Finance team designing the Auto Finance Journey of Personal Contract Payment (PCP), Personal Contract Hire (PCH) and Personal Loans (PL) with our partner ALD Automotive for NatWest customers.

Defined the project scope for project boundaries, objectives, deliverable and attained sign-off after agreement.
Developed Target Operating Models (TOMs) for expansion of business targeting top 2% of Natwest’s Premier Customers.
Coordinated the UX design with the design partner based in London ensuring the designs provided an ideal end-to-end journey for NatWest customers.
Designed a dynamic affordability calculator to show a comparison table for the payback for the three products namely PCP, PCH and PL with facility to change the variables that would display different payable amounts.
Designed the educational brochure-ware and comparison table for the three products namely PCP, PCH, & PL.
Targeted top 2% of NatWest’s Premier Customers who are likely to be accepted for Auto Finance.
Elicited and priortised for order of development the business requirements, user stories and acceptance criteria.

June 2018 to December 2018

Digital Business Analyst (Contract) – Tesco Underwriting (Newcastle)

Defined the project scope for project boundaries, objectives, deliverable and attained sign-off after agreement.
Part of the decision making team to select the Request for Proposal (RFP) vendors to deliver Tesco Bank’s online motor claim journeys.
Produced concise, testable, and detailed level business requirements for the Proof of Concept.
Conducted gap analysis referencing the high level requirements and the ‘Request for Proposal’ document.
Created the concise routing and scripting of four customer and claims handler journeys.
Created concise test scenarios and test scripts.
Conducted a thorough risk and information security assessment at project level.
Created dashboards at different levels of authority ensuring the correct information was displayed.
Documented business and technical processes surrounding user access, segregation of duties, provisioning and Identity and Access Management including control, implementation & Monitoring.

Worked within the business services team designing & delivering the online motor claims journey for the Tesco Bank Motor Insurance customers.

November 2017 to May 2018

Digital Business Analyst (Contract) – Aviva (Norwich)

Work within multi-disciplinary MyAviva team to help the business build products and/or change their service design.

Developed functional requirements (user stories, acceptance criteria, use cases), non-functional, technical and general requirements. Refined user stories using the INVEST principles.
Ensured business goals are understood and requirements, user stories, acceptance criteria are documented.
Worked collaboratively with UX designers, developers, testers ensuring solutions addressed requirements.
Created wireframes showing the different customer services agent journeys dealing in different scenarios.
Conducted a thorough risk, information and data security at project level.
Conducted gap analysis and outlined the controls on application security structures.

November 2017 to May 2018

Business Setup, Certified Scrum Master Course completed, Upskilled on GDPR, Pilgrimage to Saudi Arabia

Activities undertaken during this period

Setup of a retail business with my wife in Lancashire with full supply chain management of the business.
Successful completion of the Certified Scrum Master course.
Already a Data Protection Act Expert. Upskilled on the General Data Protection Regulation (GDPR).
Travelled to Saudi Arabia for a month to complete a once in a lifetime obligation of pilgrimage.

October 2016 to March 2017

Agile Business Analyst (Contract) - The Co-op Group (Manchester)

Successfully streamlined management tier and built new positions, time data capture for the logistics depot staff on different terms and conditions. Built wireframes and created customer journeys.
Functioned as a bridge between functional retail business, information security and IT.
Facilitated interviews and workshops to gather business requirements and acceptance criteria.
Created Product and Sprint Backlog, User Stories, Acceptance Criteria and Use Cases.
Lead the Sprint Planning, Daily Scrum, Sprint Retrospective, and backlog refinement meetings.
Provided analysis on Co-op Bank’s Data Separation project containing personal and sensitive information.
Carried out Data Protection Impact Assessments to decide on the best ways to separate the data.

June 2014 to October 2016

Agile Business Analyst / Product Owner (Permanent) – npower Energy Services (Leeds)

Work within multi-disciplinary teams to help the business build products and/or change their service design

Analysed the needs of the utility smart metering business and finding solutions using both waterfall and agile methodologies. Utilities work managed from initial request through estimation, approval, requirements, build, testing, and implementation.

Controlled the development & deployment of smart metering change initiatives by completing due diligence & making recommendations whilst liaising with key stakeholders throughout the Software Development Life Cycle.
Made use of methodologies, analysis tools and techniques to identify and interpret smart metering business requirements and proposed acceptance solutions or options in line with business plans.
Analysed existing traditional metering business documents, processes and requirements to include business process design, impact assessment, design options and cost/benefit analysis to make recommendations.
Facilitated workshops to document requirements ensuring full traceability back to the original scope.